Scope of This Policy

This policy applies to bookings and travel services made through FlyNim’s website or support channels. It describes your rights and our practices relating to refunds. It does not override the fare rules of airlines or other providers, which may impose separate restrictions.

When Refunds Are Available

Refunds may be available, subject to the terms below, in circumstances such as:

• We cancel your booking without your agreement (and you choose not to rebook or accept an alternative).
• The airline or supplier issues a refund to us and allows pass-through of that refund to you.
• You cancel your booking but the fare rules permit a refund or partial refund to you or us.

If you cancel for reasons not covered above, refunds will depend on the fare rules and supplier policies — we cannot guarantee full refund in those cases.

Booking Changes and Cancellations

Your booking may be subject to change or cancellation per the airline’s or supplier’s terms. If you request changes or cancellations via FlyNim:

• We will inform you of any applicable fees and fare differential before proceeding.
• For refundable tickets: we will submit the refund request to the airline/supplier and follow up until completed.
• For non-refundable tickets: we may request a credit or voucher from the supplier, and if issued, we will pass this value to you minus our service fee (if any).

How to Request a Refund

To request a refund, please contact our support team with the following information:

• Your booking reference (PNR or ticket number).
• Passenger name(s) and travel date(s).
• Reason for refund request (cancellation, supplier issue, etc.).
• Any supporting documentation (airline cancellation notice, refund email, etc.).

Once we receive your request, we will review and notify you of eligibility, estimated refund amount and timing.

Refund Processing Time & Method

If a refund is approved:

• We will refund via the original payment method, unless impractical (in which case we will contact you for alternative options).
• Processing begins when the supplier issues the refund to us — we are dependent on their timelines.
• Typical timeframe after supplier approval: 7-30 business days, depending on your bank or payment provider.

Please allow additional time for credit to appear on your statement, depending on your institution.

Fees & Deductions

Refunds may be reduced by:

• Supplier cancellation or processing fees issued by airlines or other travel providers.
• Fare differences remaining after refund submission.
• Our service fee (if clearly disclosed at the time of booking) if you cancel and refund is approved.
• Exchange rate fluctuations or bank/processing charges when refund is across currencies.

You will be notified of any such deductions in your refund confirmation email.

Non-Refundable Items & Exclusions

The following are generally non­-refundable unless required by law or supplier policy:

• Fees for optional services (seat selection, additional baggage, upgrades) unless provider issues refund.
• Penalties and taxes that are non-refundable under supplier terms.
• Flight tickets cancelled outside the allowed refund window or which are strictly non-refundable by the airline.
• “No-show” flights or segments not redeemed due to passenger fault, unless a supplier credit is issued.

Supplier & Third-Party Provider Policies

Many travel services will require you to follow third-party (airline, hotel, rental car) policies and deadlines for cancellations or refunds. FlyNim assists you but is not liable if a supplier denies or delays a refund, or modifies fare rules after booking. All rights remain with the supplier.

Currency & Exchange Considerations

If your booking was made in one currency and refund issued in another, refunds may be impacted by fluctuations or bank conversion fees. We will refund in the currency of original booking whenever possible and will notify you if any exchange-related deduction applies.

Changes to This Policy

We may update this Refund Policy to reflect changes in business practices, supplier terms or applicable laws. We will post the revised policy with a new effective date. Your continuing use of our services after changes constitutes acceptance of the updated policy.

Governing Law & Dispute Resolution

This Refund Policy is governed by and construed in accordance with the laws of [Insert Governing Jurisdiction]. Any dispute arising under or related to this Refund Policy shall be subject to the exclusive jurisdiction of the courts of [Insert Governing Jurisdiction], to the extent permitted by law.

Contact Us

If you have questions about refunds or need help with your booking:

Email: refunds@flynim.com

Phone: (855) 522-0108

Address: 123 Travel Lane, City, Country