Frequently Asked Questions (FAQ)

You can book via our online booking page or by calling our support line. Provide travel dates, origin/destination, passenger details, and payment information. We’ll search fares, recommend options, and confirm the booking once payment is received.

Yes. We can request special services with the airline during booking. Some services are subject to airline approval and may incur additional fees. We recommend requesting these at least 48–72 hours before departure.

Yes — we support multi-city, open-jaw, and complex itineraries. Pricing and availability can vary; provide full trip details so we can source the best routing and fares.

We accept major credit/debit cards and may support alternative payment methods depending on your country (e.g., UPI, netbanking, or wallet). Payment options are shown at checkout. All transactions are processed securely.

We display fees and total costs during booking. Airline-imposed taxes, fuel surcharges, and optional extras (baggage, seat selection) may appear separately. We do not charge undisclosed fees after purchase; any additional costs are from the airline or supplier.

Changes and cancellations depend on the fare rules set by the airline. Contact our support team with your booking reference. We’ll explain options, rebooking fees, and any fare differences. If your ticket is refundable, we’ll process the refund as per airline policy.

Refund timelines vary by airline and payment method. Once the airline approves a refund, it may take 7–30 business days for the funds to appear in your account. We provide status updates but are dependent on third-party processing times.

Baggage allowance depends on the airline, route, and fare class. We provide baggage information when you book, but you should verify the allowance on your airline’s website before travel to confirm weight/size limits and excess baggage fees.

We can guide you through online check-in steps and provide reminders. Some airlines allow us to initiate check-in on your behalf where permitted; otherwise we’ll explain the process and provide links to the airline’s check-in portal.

Yes. We assist with group bookings, negotiated rates, and special requests for groups. Group bookings may have unique deposit, change, and cancellation rules — we’ll explain these during the booking process.

Yes. We provide invoices and receipts for corporate bookings. Contact our support team to request customized invoicing or billing arrangements.

We provide general travel advisories and highlight common health requirements (e.g., visas, vaccinations) when available. These requirements change frequently; always verify entry requirements with official government or airline sources before travel.

Your personal data is handled as described in our Privacy Policy. We collect only the data necessary to complete bookings and communications. We use industry-standard security measures but cannot guarantee absolute security. For full details, see our Privacy Policy page.

We share necessary booking details with airlines, travel suppliers, and payment processors to complete your reservation. We may also share aggregated, anonymized data with partners for analytics and product improvements. Third-party providers have their own privacy practices.

Contact support at support@flynim.com or call our helpline. Provide a description, screenshots, and the URL where the issue occurred to help us resolve it quickly.

Links to our Terms of Service, Privacy Policy, Disclaimer, and Cookies Policy are available in the website footer and on their respective pages. If you need documents for legal or corporate use, contact our legal team at legal@flynim.com.

Data deletion requests can be made via email to privacy@flynim.com. We will verify your identity and process requests in accordance with applicable privacy laws. Certain data required for legal or transactional purposes may be retained as permitted by law.