Scope & Acceptance

By accessing or using FlyNim, you agree to this Privacy Policy. This Policy applies to information collected through our website, mobile interfaces, phone bookings, and other services unless a separate agreement expressly overrides it.

Information We Collect

a) Information you provide:

• Contact details: name, email, phone number, billing address.
• Booking details: passenger names, passport/ID numbers, travel dates, itinerary, seating and meal preferences.
• Payment information: card details or other payment identifiers (processed by our payment providers).
• Support communications: messages, call recordings, chat transcripts and feedback you provide.

b) Information we collect automatically:

• Usage data: pages visited, clicks, search queries, times and timestamps.
• Technical data: IP address, device type, browser, operating system, and referral data.
• Cookies and similar technologies (see Cookies section).

How We Use Your Information

We use personal information to:

• Process and confirm bookings and payments.
• Communicate travel information, updates, and customer support.
• Improve our services, product offerings, website performance and user experience.
• Detect and prevent fraud, abuse, and other illegal activities.
• Send relevant marketing communications (with your consent where required).

Legal Bases for Processing (where applicable)

If you are in jurisdictions that require legal bases (e.g., the EU), we rely on processing grounds such as: performance of a contract, compliance with legal obligations, legitimate interests (improving services, security), and your consent (for marketing or optional cookies).

Sharing & Disclosure

We may share personal information with:

• Airlines, hotels, car-rental companies and travel suppliers to complete bookings.
• Payment processors and banks to process payments and refunds.
• Service providers and vendors (analytics, email, CRM, fraud detection) who act on our behalf under confidentiality agreements.
• Affiliates and business partners for joint services, where disclosed at collection or with your consent.
• Law enforcement, regulators or other third parties when required by law or to protect rights, safety, or property.

Cookies & Tracking

We use cookies and similar technologies to operate the site, analyse performance, and display personalized content or ads (where permitted). For details and control options, see our Cookies Policy. You can manage preferences via the cookie banner or your browser settings.

International Data Transfers

FlyNim may transfer and store data on servers located outside your country. When transferring data internationally, we implement safeguards such as standard contractual clauses, data processing agreements, or rely on legally permitted transfer mechanisms where applicable.

Data Retention

We retain personal data as long as necessary to fulfil the purposes in this Policy, comply with legal obligations, resolve disputes, and enforce agreements. Typical retention periods include booking records (several years for tax/regulatory reasons) and support records (shorter, unless required otherwise).

Your Rights

Subject to applicable law, you may have rights including: access, correction, deletion, portability, restriction of processing, objection to processing, and withdrawing consent. To exercise rights, contact us at the address below. We may need to verify your identity before acting on requests.

Security

We implement reasonable administrative, technical, and physical safeguards designed to protect personal information. However, no method of transmission or storage is 100% secure. If a data breach affecting your personal data occurs, we will comply with applicable breach-notification laws.

Children

Our services are not directed to children under 16 (or local age of majority). We do not knowingly collect personal data from children without parental consent. If you believe we have unintentionally collected such data, contact us to request removal.

Third-Party Links & Services

Our website may contain links to third-party sites and services. We are not responsible for their privacy practices. Review their privacy policies before providing personal information.

Changes to this Policy

We may update this Privacy Policy to reflect changes in practices or legal requirements. Material changes will be posted with a revised effective date and, where required, notified to users.

How to Contact Us

For questions, access requests, or privacy concerns, contact:

Email: privacy@flynim.com